Airphilexpress’ pricing bug

Posted Tuesday, December 7th, 2010 06:41 pm GMT +8 | Usability |

The past year, I realized that I love traveling as much as I love airline seat sales, I follow a number of airlines like Cebu Pacific, PAL, Tiger Airways and Air Asia for all the seat sale goodness.

On the 23rd of November, Air Philippines Express announced a seat sale, a one-way fare of 1,888 from Manila to Singapore. For something that usually costs 5,000 Philippine Pesos and up, that’s already a steal! So, as usual, I hurriedly tested how much this will cost me since my friend and I are planning a trip there anyway.

Screen shot 2010-11-23 at 1.14.32 PM.png

I like the fact that you can a number of days so you can choose from them, unlike Cebu Pacific’s standard practice of making me click and wait to see other days.

Screen shot 2010-11-23 at 1.15.01 PM.png

I didn’t know that there’s going to be a stop over but I thought that it’s fine, that’s what you get for being such a cheapskate. Until…

Screen shot 2010-11-23 at 1.15.26 PM.png

I may have misunderstood this whole thing but looking back at the previous screenshot, it has been to my understanding that the fare of 1,888 is going to cover the entire trip, with the stopover and the base fare is indeed 3776, I expected the final fare to be around 4,000 due to taxes but I never expected that even the stopover’s going to be 1,888, too! With this, it appears that the non-stop regular fare of 4,488 is the better choice.

Of course, I cannot discount the fact that it’s just a software problem, but still. It’s wise to iron out blocker bugs like these before announcing anything. Specially in this kind of tight industry since apparently, everyone wants to travel but doesn’t want to spend as much. (LOL)

Anyway, isn’t it deploying 101? There were times before when we had to keep working until 2 or 3 in the morning because we just deployed, and we had to make sure that we go through the site a couple of times to make sure that every bugs, from minor to blockers, have been “squashed” before we retire for bed. Something like this shouldn’t have been overlooked.

If it is intentional, then they have a serious problem because what they’re doing is misleading and just plain wrong.

I know it’s a bit late to be complaining about this, but I wondered if this has been brought to their attention or if I’m just one of the lucky few to have experienced this. I wish they’ve sorted this out already because Cebu Pacific needs a competitor.

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